Travel Alert: COVID-19 Updates

Our Top Priority- Our Guests:

COVID-19 Updates and Cancellation Policy

We prioritize the well-being of our guests and associates above all else. We are closely monitoring messages and adhering to the guidelines of the Centers for Disease Control and Prevention (CDC) and local health authorities.

For more information, refer to the CDC or your local health organization.  

Additionally, we are - as always - upholding the highest standards of cleanliness through increased sanitization and thorough cleaning of our public and private spaces as well as additional practices including:

  • Implementing heightened precautions in food handling, sanitization, disinfection and cleansing measures.
  • Increasing the disinfecting efforts for our "high-touch" surfaces such as keyboards, elevator buttons, door handles and telephones.
  • Providing additional and reinforced sanitation procedure training for our associates.
  • Increasing availability and distribution of immediate sanitation products such as hand sanitizer and sanitizing wipes for the use of both our guests and associates, when possible.
  • Continuing to monitor the published guidelines from the CDC, WHO, local health authorities and our cleaning product vendors and partners.
  • Suspending daily housekeeping of guest rooms for those staying multiple nights to reduce human contact and possible exposure for both our guests and staff - guests may still request a cleaning service or additional amenities, linens, etc. 
  • Possible changes in operational hours of our outlets, please contact guest services to confirm.
  • As part of our ongoing efforts, and in line with new recommended guidelines from our local government, modified dining options will be available during your stay. Bungalow-by-the-sea and our Lobby Bar will not be available for service as of March 18. However, our signature restaurant, Donna Mare Trattoria, will offer a daily breakfast and all-day dining menu for take out orders only from 7 a.m. to 9:30 p.m.   

We recognize that the COVID-19 virus has required all of us to travel smarter and be more thoughtful as we go through our daily activities. To help reduce risk and protect others, we urge all guests and associates to use the same personal best practices standard for a typical flu season. 

It is of utmost importance that you feel informed and comfortable during your stay with us. We encourage you to contact us directly with any questions or concerns. Our team is committed to the well-being of our valued guests and associates - please let us know if there is anything more we can do to assist you during your stay.

For more information on Miami Emergency Measures, click here.

Please contact us at 305.538.3373 with any questions or concerns, and if your plans change, simply cancel your reservation within 24 hours of your arrival date to receive a full refund for stays through May 31st.